Refund Policy

Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unwashed and unused, with tags attached and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, email us at support@luminyex.com with your order number. If your return is accepted, we'll email you the return address and instructions on how to send your package. Return postage is paid by the customer, unless the item is faulty or we sent you the wrong item. We recommend using a tracked service, as we can't be responsible for returns lost in transit. Items sent back to us without first requesting a return will not be accepted.

Hygiene items
For hygiene reasons, underwear, briefs, thongs, period underwear and swimwear bottoms can only be returned if they are unworn, with the hygiene liner and tags still in place.

Damaged, faulty or wrong items
Please inspect your order when it arrives and contact us straight away if an item is faulty, damaged or not what you ordered, so we can put it right. This does not affect your statutory rights.

Non-returnable items
Sale items and gift cards cannot be returned, unless they are faulty.

Exchanges
The fastest way to get a different size or colour is to return the item you have and, once the return is accepted, place a new order for the item you want.

Your right to cancel (UK)
Under the UK Consumer Contracts Regulations, you also have the right to cancel your order within 14 days of receiving it, for any reason. The items must be returned in the condition described above.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or card provider to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at support@luminyex.com.

Contact
LUMINYEX LTD, 20 Wenlock Road, London N1 7GU, United Kingdom
Email: support@luminyex.com