Frequently asked questions

Downloads & Delivery

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How do I receive my order?

All Luminyex products are digital downloads. As soon as your
payment is confirmed, you will receive an email with a link to download your
files instantly. You can also access your purchases at any time through your
account.

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Whatfile formats will I receive?

Depending on the product, you will receive one or more of the
following: PDF, PNG, JPG, Canva template link, or Notion template link. Full
details are listed on each individual product page.

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Can I download my files more than once?

Yes. Once purchased, your files are available for download as
many times as you need, for life. We recommend saving a backup copy to your
personal cloud storage.

Customization

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Do I need Canva Pro to use your Canva templates?

Most of our Canva templates are compatible with the free
version of Canva. Where a Pro feature is used, this will be clearly noted on
the product page. We always aim to make our designs as accessible as possible.

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Do I need a paid Notion account?

The majority of our Notion templates work with the free plan.
Certain advanced features like synced databases may require a Notion Plus
account. This is always specified in the product description.

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Can I change the colors, fonts, and text?

Absolutely. All of our templates are fully editable. You can
change colors, fonts, wording, images, and layout to match your style or brand
perfectly.

Printing

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Where can I print my wedding printables or wall art?

You can print at home, at a local print shop, or through an
online printing service such as Printful, Moo, or Staples. All our files are
exported at 300 DPI for professional print quality.

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What sizes do your printable files come in?

Most products include multiple standard sizes (such as A4, A5,
5x7, and US Letter). Available sizes are listed on each product page. If you
need a custom size, feel free to contact us.

Refunds & Licensing

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Do you offer refunds?

Because all products are digital and available for immediate
download, we are unable to offer refunds once a file has been accessed.
However, if you experience a technical issue with your purchase, please contact
us and we will make it right.

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Can I use your designs for commercial purposes?

Our templates are licensed for personal use only unless
otherwise stated. Commercial licenses are available for select products. Please
review the licensing information on each product page, or contact us with any
questions.

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Can I share or resell your templates?

No. Our products are for personal use by the purchasing
customer only. Sharing, reselling, or redistributing our designs in original
or modified form is strictly prohibited and a violation of our terms.