Frequently asked questions
Got Questions? We've Got Answers.
What kind of products does Luminyex sell?
What kind of products does Luminyex sell?
Luminyex is a women's shapewear and intimates boutique. We offer bodysuits, tummy-control panties, waist trainers, bras, leggings, postpartum & maternity pieces and everyday comfort essentials, each chosen to help you look and feel confident in your own body.
How long does delivery take?
How long does delivery take?
Standard UK delivery takes 7–12 business days. Express shipping options are available at checkout for faster delivery.
Do you offer free shipping?
Do you offer free shipping?
Yes! Shipping is free with no minimum spend to the United Kingdom, United States, Canada, Australia, Denmark, Norway, Sweden and Morocco. For all other countries, shipping is calculated at checkout based on your location.
What is your return policy?
What is your return policy?
We offer a 30-day return policy. Items must be unworn, unused, with tags and original packaging, plus proof of purchase. Email support@luminyex.com to start a return items sent back without a request first won't be accepted. Sale items, gift cards, and a few other categories aren't eligible. EU customers get a 14-day cooling-off period. Approved refunds are processed within 10 business days.
Is it safe to order on Luminyex?
Is it safe to order on Luminyex?
Absolutely. Our checkout is fully secure and encrypted. We accept PayPal and all major payment methods for your peace of mind.
Do you ship internationally?
Do you ship internationally?
Yes, we ship worldwide. Delivery is free to the UK, US, Canada, Australia, Denmark, Norway, Sweden and Morocco. For other destinations, the shipping cost and estimated delivery time are shown at checkout.
Can I track my order?
Can I track my order?
Yes. Once your order is dispatched you'll receive a tracking link by email so you can follow your delivery every step of the way.
How do I contact Luminyex support?
How do I contact Luminyex support?
Our support team is available 7 days a week. Reach us via the contact form on our website or by email. We aim to respond within 24 hours.
