Frequently asked questions

Got Questions? We've Got Answers.

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What kind of products does Luminyex sell?

Luminyex is a women's shapewear and intimates boutique. We offer bodysuits, tummy-control panties, waist trainers, bras, leggings, postpartum & maternity pieces and everyday comfort essentials, each chosen to help you look and feel confident in your own body.

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How long does delivery take?

We currently deliver to the United Kingdom only. Orders are processed within 1–2 business days and UK delivery usually takes 7–12 business days. You will receive a tracking number by email as soon as your order ships.

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Do you offer free shipping?

Yes! Delivery is free on every UK order, with no minimum spend.

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What is your return policy?

We offer a 30-day return policy. Items must be unworn and unwashed, with tags and in their original packaging, plus proof of purchase. Email support@luminyex.com to start a return. Items sent back without a return request first cannot be accepted. Sale items and gift cards cannot be returned. Return postage is paid by the customer, unless the item is faulty or we sent the wrong item. See our Refund Policy for full details.

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Is it safe to order on Luminyex?

Absolutely. Our checkout is fully secure and encrypted. We accept PayPal and all major payment methods for your peace of mind.

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Do you ship internationally?

Not at the moment. We currently deliver to addresses in the United Kingdom only. We hope to offer international delivery soon.

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Can I track my order?

Yes. Once your order is dispatched you'll receive a tracking link by email so you can follow your delivery every step of the way.



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How do I contact Luminyex support?

Email us at support@luminyex.com or use the contact form on our Contact page. Our support team is available 7 days a week and aims to reply within 24 hours.